![]() ![]() If the account was compromised, the first step is to change your password and verify all your other security and account settings (see (When you reclaim Your Account)). The e-mail retention policy for G Suite accounts ( ) or for an e-mail client (like Outlook) Manually (even accidentally or not understanding the difference between labels/folders (you can’t delete duplicate copies)) Settings->Accounts->Change Account Settings->Other Google account settings->Connected apps & sites->MANAGE APPS (access from a web-site, utility, etc that may be deleting messages, for example ) Settings->POP/IMAP (access from a client, phone, utility, notifier, etc that deletes downloaded messages) In the Change Account window, go to the More Settings tab and click on the Advanced button. Next, double-click on your Exchange account to open the Change Account window. Settings->Forwarding (set to forward and delete) To find Outlook old emails this way, the steps are as follows: Open Microsoft Outlook and click on the File tab. Settings-Filters (search term errors deleted more messages than intended) If messages are missing it’s probably for one of the following reasons: Fortunately, Gmail does not delete any messages from your account (other than Trash and Spam after about 30-days). When you click the label to see all messages tagged with it, the archived email will also show up.My theory is that there is some sort of gmail glitch or data loss. You can add a label to a message and then archive it. ![]() However, you can use the All Mail tab to see emails from both Inbox and Archive together. Gmail doesn't have an "Archive" tab to browse the messages you sent here. If you archive an email without opening it, that email will stay unread till you act on it.
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